Windows Client Language Error

RexLee

On the window client, after the recent updates, the language setting in the settings does not work everywhere.

I set the language to English (my system language is Chinese), but after clicking on "New Item" the display is always in Chinese, and when I click on any type of item, part of the item's description is also in Chinese!

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1Password Version: 1Password for Windows 8.10.23 (81023003)
Extension Version: Not Provided
OS Version: Windows 11
Browser: Not Provided

ag_mike_d

Hello @RexLee,

Thanks for your message. I'm sorry to hear of the issues you've encountered following your recent update of 1Password for Windows.

Did you change this setting to English after or before the recent update, or have you also used the app with English language?

If you've recently changed the language in-app, does completely exiting 1Password by right-clicking the 1Password icon in the system tray > Quit, and unlocking 1Password again help?

I'm looking forward to your reply.

RexLee

Hello @ag_mike_d，
Yes, I used English before as well, but previously there were no instances where the system language was still used in some places. After modifying the settings, I tried restarting the device, and I also tried uninstalling and reinstalling, but there are still some places where the language is incorrect.

ag_mike_d

Hello again @RexLee,

I appreciate the answers to those questions. I'm sorry that quitting the app and reinstalling didn't help and after creating a new item, they still display Chinese.

If you can sign in to your 1Password account through 1Password.com and all your data is present, could you try resetting the 1Password for Windows database and sign in anew.

Step 1. Reset the Windows App
1. Open 1Password for Windows. You don’t need to enter your account password.
a. Click the Start menu.
b. Click the 1Password icon.
1. Click the (⋮) and select Settings or (Ctrl + Comma (,)).
1. Select the Advanced tab, scroll down and click Reset 1Password follow the onscreen instructions.

Step 2. Sign in and re-sync to your account
1. Sign in to 1Password.com.
1. Select your name from the top of the right sidebar > "Get the apps".
1. Under Step two, click the Add your account directly button.
1. Select "Open 1Password for Windows desktop".
1. Sign in with your account password.

If that didn't help, I'd like to ask you to create a diagnostics report from your Windows PC so we can further address this with the team:

• Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143933/windows-client-language-error
• Your forum username: RexLee

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

RexLee

Hello @ag_mike_d，

After I tried your steps to reset the app, it still didn't work, and there are still some places where the text is in the language of the system and not the "English" in the settings

I have sent the mail and the Support ID number is #GDQ-42536-243

1P_Gem

Hi @RexLee, thanks for letting us know! We've received your email, and a member of the team will be in touch with you there shortly 😄