Problem logging into PNC Bank App

jazzper21

For the last 2 months, when I open PNC Bank App, I authenticate into 1Pass (via facial recognition), but then my user and password aren’t auto filled into PNC. The PNC screen just freezes. I could kill the app, and do this 2-3 more times, then it would finally work. As of late, that doesn’t even work anymore. The only way I can log in is to copy/paste my password in manually. Any ideas? Thanks!!

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1Password Version: 8.10.24
Extension Version: Not Provided
OS Version: iOS 17.3
Browser: Not Provided

jazzper21

This is the “freeze” screen…

Dave_1P

Hello @jazzper21! 👋

I'm sorry that the PNC app freezes when you're filling your login information into the app. I downloaded the app on my iPhone and tried to fill a set of test credentials and they appeared to fill properly. Can you try the following:

1. Restart your iPhone.
2. Make sure that you're running version 4.43 of the PNC bank app: How to manually update apps on your Apple device - Apple Support (CA)

Let me know if you're still seeing the same issue after trying these steps.

-Dave

jazzper21

Thanks @Dave_1P - I restarted and I am on 4.43 and I'm still getting the frozen screen. Thx!

jazzper21

I just reinstalled the PNC app as well, and it's still freezing

Dave_1P

@jazzper21

I'm sorry that the steps didn't help. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144207/problem-logging-into-pnc-bank-app
• Your forum username: jazzper21
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave