"View Offline Items" Message on IOS Devices
I saw this in a thread last year and have not seen a resolution. Whenever I sign into 1PW on iPhone or iPad I receive this message and a blue Botton saying View Offline Items. When I click the button it brings me to a login that I cannot delete.
I attempted to paste green shot n but does not look like it copied correctly
1Password Version: 8.10.24
Extension Version: NA
OS Version: IOS
Browser: iPhone 13Pro
Comments
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I'd like to ask you to create a diagnostics report from your device. The report will allow us to help ensure that all your data is properly safeguarded.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Tap Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
drohr A link to this thread:
https://1password.community/discussion/144240/view-offline-items-message-on-ios-devices#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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ag_tommy thank you for the response. My support id is[#FBX-96648-491]
There was no help under settings. I found the send diagnostics in the advanced tab so not sure what happened there.
I will hear back from whom?
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One of the team members will be in touch as soon as possible. Hmm, help should be shown just below advanced. I am on an internal version, perhaps the team has made some changes in layout. No worries it's not important as long as you've sent the report to us. 🙂 This is what I would expected you to see. Maybe changes abound. Cheers!
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