1Password Safari Extension No Longer Shows Icons

michaelmcdonald
michaelmcdonald
Community Member
in 1Password in the Browser

There was a thread discussing this same issue, here:

https://1password.community/discussion/143636/1password-safari-extension-no-longer-shows-icons

Rather than presenting potential solutions (beyond clearing history and disabling / re-enabling the showing of icons in the "Appearance" menu) the thread was closed after OP was prompted to email support with diagnostic logs (understandable that you don't want to share that publicly).

However, I'm experiencing the same issue. I think it would be beneficial if the discussion was held in this public forum (minus PII) so that other individuals seeing / experiencing the issue might find the solution without having to create a support ticket.

I have tried:

  • disabling / re-enabling the extension option "Show app and website icons" in the "Appearance" menu of the extension settings and restarting Safari.
  • completely quitting Safari and 1Password simultaneously, then opening them up and trying again
  • clearing all browser history

As noted in the previous thread: issue is not presented in Chrome with extension v2.20.

Any additional suggestions would be appreciated.

1Password Version: 8.10.24
Extension Version: 2.19
OS Version: 14.2.1
Browser: Safari

Comments

  • ag_tommy
    ag_tommy

    @michaelmcdonald

    When you have time I'd recommend updating macOS, moving back to the issue at hand you're likely experiencing a known issue. At this time the issue is still with the development team for a resolution. I'm not aware of anything that can be done from your side to resolve the situation. It looks to be something our team will need to fix. The issue is also specific to the Safari browser.

    ref: dev/core/core#15644

  • michaelmcdonald
    michaelmcdonald
    Community Member

    Appreciate the follow-up (and thanks for pointing out I need to update!). Glad to know I'm not missing out on anything at this point and I'll patiently await a response from the devs / an update to the extension.

    Thanks!

  • Dave_1P
    Dave_1P

    Thanks again for reporting the issue. Hopefully it can be fixed in a future update soon. 🙂

    -Dave

  • michaelmcdonald
    michaelmcdonald
    Community Member

    Just as a follow-up to my own issue: 1Password extension for Safari v2.20 was released and the issue is still present.

  • ag_tommy
    ag_tommy

    The issue remains open on our side. Sorry.

  • michaelmcdonald
    michaelmcdonald
    Community Member

    Another follow-up: 1Password extension for Safari v2.21 was released and the issue is still present. Really seems like this should be a low-hanging fruit problem to solve.

  • david.m_1P
    david.m_1P

    @michaelmcdonald

    I'm sorry that the issue is still present. I don't have an update to share, however, once there is a fix, it will be noted in our release notes: 1Password Releases.

    Let me know if there's anything else I can help you with!

    -David

  • Dave_1P
    Dave_1P
    edited November 29

    @michaelmcdonald

    Thank you for your patience, I pinged you over in the other thread that you posted in but I wanted to make a note here as well. Our developers have released a fix for an issue where you couldn’t see custom icons in the inline menu. Please update to version 8.10.54:

    If you still see the issue in after updating to the latest version and restarting Safari then let me know. 🙂

    -Dave

  • michaelmcdonald
    michaelmcdonald
    Community Member

    @Dave_1P !!!! It works! So far on the websites I've tested it has worked!!! Oh this brings such a joy to my heart as it was a little thing but it makes me happy to see!!

    Thanks a ton for following up! Truly appreciate it!!

  • Dave_1P
    Dave_1P

    Thank you again for reporting the issue, I'm happy that the fix resolves things for you. 🙂

    -Dave