[chase.com] - Filling isn't working

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  • DavidB
    DavidB
    Community Member
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    @boxtop217, Do you have the same problem with Safari? (I only saw Edge and Chrome mentioned in your first post.)

  • boxtop217
    boxtop217
    Community Member
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    Not changing browsers, they'll fix it.

  • boxtop217
    boxtop217
    Community Member
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    Confirmed it does work with https://www.chase.com/. Does not work with any of the other chase URLs.

  • DryPenguin
    DryPenguin
    Community Member
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    Having the same issue on all the non https://www.chase.com/ sites. Fix please.

  • SDVDB
    SDVDB
    Community Member
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    Same for my users.

  • rchase
    rchase
    Community Member
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    Same issue

  • gbd2
    gbd2
    Community Member
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    For me I am able to work around by using the chase home page login. Looks like:

  • rchase
    rchase
    Community Member
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    Thanks for the workaround! That does work

  • EvonG1P
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    Hello everyone! Thank you for reaching out. I've added your reports to the internal work item open for the issue. I apologize for the inconvenience.

    -Evon

    ref: dev/core/core#2900

  • plmorgan66
    plmorgan66
    Community Member
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    Updating all of my bookmarks to "https://www.chase.com" works for me, as posted by Mike42. I see a few people are reporting that does not work for them. Suggestions, click into the address bar to see if Safari is simply hiding the full URL and you are not in fact at the root of the domain.

  • kcollett
    kcollett
    Community Member
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    Just a note that I've just tried logging in on the top-level page, and I was able to use 1Password successfully. (I wonder if it's because the login fields aren't rendered in a popup.)

  • skyisthelimit
    skyisthelimit
    Community Member
    edited May 26
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    I've been having problems with chase.com since forever. I am talking years. Using Safari on MacOS. It manifests in several ways: at times it doesn't recognize that I am on chase.com (I don't have a favorite) so nothing is offered; at times it recognizes it's chase yet when I click on the dropdown to auto-fill nothing happens; and at times it would only fill in either the username or the password only. It never works properly on first run. 9/10 times, it works properly after a refresh.

  • willashley23
    willashley23
    Community Member
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    Any updates here @Alvin.L_1P ? It's still happening for me.

  • wavesound
    wavesound
    Community Member
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    Having the same issue with chase.com as well.

  • SDVDB
    SDVDB
    Community Member
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    Following up on this request as it's still happening for my users.

  • jbrack
    jbrack
    Community Member
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    same

  • Alvin.L_1P
    edited June 3
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    Hey everyone!

    I apologize for the ongoing issue. Our team is actively working on a fix which should be released in the near future.

    There is an issue on https://secure.chase.com where 1Password in the browser is having trouble auto-filling properly. In the meantime, you should be able to autofill your logins If you navigate directly to https://www.chase.com/

    -Alvin

  • jbthomson2
    jbthomson2
    Community Member
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    Filling not working for me on chase.com or any related specific securenn.chase.com w/ either Safari or Chrome for macOS Sonoma 14.5. No issues with other websites. At Chase.com, 1PW presents choices for my various Chase logins, but won't fill any of them.

  • alexeirrm
    alexeirrm
    Community Member
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    +1 to the issue still being present when accessing https://www.chase.com/

  • scottrbaxter
    scottrbaxter
    Community Member
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    Still have to copy/paste from the app - 1P still does not work with chase.com... hopefully they find a solution soon!

  • Tigshugs
    Tigshugs
    Community Member
    edited June 9
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    Hello,

    I've encountered an issue where 1Password does not autofill the Chase website login page. There is no entry defined, and even when I manually select autofill from the 1Password app, it doesn't work. Strangely, this only happens on the Chase website:

    https://secure.chase.com/web/auth/dashboard#/dashboard/overviewAccounts/overview/index

    To troubleshoot, I've already tried the following steps:

    1.Ensured Chrome is updated to the latest version.
    2. Updated 1Password to the latest version.
    3. Cleared browser history and cache.
    4. Restarted the computer.

    Unfortunately, none of these steps resolved the issue. Currently, I can only log in by manually copying the password from the Vault and pasting it. I'm not sure why this problem suddenly started.

    Has anyone else experienced this issue?


    1Password Version: 8.10.33
    Extension Version: 2.24.2
    OS Version: Not Provided
    Browser: Chrome 125.0.6422.142

  • irandamay
    irandamay
    Community Member
    edited June 10
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    I am having the same exact issue in Safari. There's a longer thread a few posts down in this forum about it and they are working on it.

  • happyhungarian
    happyhungarian
    Community Member
    edited June 10
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    Having the same issue with 1Password and Chase using Firefox

  • Tigshugs
    Tigshugs
    Community Member
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    Thank you for letting me know. I tried with Chrome and MS Edge and both weren't working. My laptop is a PC so i wasn't able to try with safari.

    Appreciate the heads up that it is being looked into :)

  • millerae
    millerae
    Community Member
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    This issue is ongoing for Chrome on Mac with chase.com. Has not worked in several weeks.

  • ag_tommy
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    Thanks folks. They team is continuing to work with this. Being a fellow Chase bank user I hope the resolution is on the way.