1Password freezes when playing USA Today Crossword app

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ronron113
ronron113
Community Member
in Android

1Password keeps crashing whenever I play the USA Today Crossword Puzzle App. It only happens in this app, and happens every time.

https://play.google.com/store/apps/details?id=com.usatoday.crossword

1Password Version: 8.10.24
Extension Version: Not Provided
OS Version: Android 14 / OneUI 6.0
Browser: Not Provided

Comments

  • TimG1P
    TimG1P
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    Hi @ronron113

    I understand that you've encountered an issue where 1Password for Android will crash when using the USA Today crossword puzzle app.

    For clarification, do you experience this behaviour while using the app, or while filling your login for the app? The more details about the steps you take that you can share, the better.

    I'd also like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    I'd like to ask you to create a diagnostics report from your Linux device:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/144366/1password-freezes-when-playing-usa-today-crossword-app
    • Your forum username: ronron113

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

  • ronron113
    ronron113
    Community Member
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    I have attached the app diagnostics to an email as requested. This issue is not when trying to log into the app, but when trying to play the crossword puzzles, I will get notifications that 1Password has crashed two or three times before the notifications stop.

  • BrendanR1P
    BrendanR1P
    Options

    Hi @ronron113,

    I was able to reproduce this crash of the 1Password for Android app when playing the crossword puzzles in the USA Today Crosswords app. An issue has been logged for this with our development team to make them aware of the issue.

    In case other users encounter this same crash while our development team investigate the issue, changing the Display autofill prompts to Below the fields they relate to in the 1Password for Android app settings will prevent this crash from occurring. The steps on how to change this setting can be found below:

    1. Open the 1Password 8 for Android app
    2. Tap the account/collection icon in the top right
    3. Tap Settings > Autofill
    4. Tap Display autofill prompts then tap Below the fields they relate to

    -- Brendan
    https://support.1password.com/