1Password crashed on startup, but runs fine if I reopen it.
Hello,
I have had 1Password for about 2 or 3 months. Its worked perfectly fine.
Today I experienced the first crash when Windows started. It said 1Password crashed and asked if i wanted to send the crash log or exit. I didnt pay attention and clicked exit. After that, I reopened the 1Password app and it started correctly.
Is there anything I can do to see why it crashed? Should I worry about something? Is this normal?
My OS is Windows 11 pro 23H2
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
Comments
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I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
Niqui A link to this thread:
https://1password.community/discussion/145224/1password-crashed-on-startup-but-runs-fine-if-i-reopen-it#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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Hello there,
I have just sent the requested file to the email provided.
I have received an automated reply from BitBot, and I have verified my email to expedite the process.
I hope I receive a response soon
Thank you!0
