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Forum Discussion
Cannot Unlock Touch ID
Settings / Security / Unlock Touch ID . . . the check box is grayed out. I have seen other posts about this issue and have tried the suggested fixes without success. Welcoming any advice.
1Password Version: 8.10.28
Extension Version: 2.22.1
OS Version: 14.4.1
Browser: Safari
7 Replies
- 1P_Dave
Moderator
Thank you for sending the diagnostics report, I confirm that it has made it to the right team. One of my colleagues will send you a reply via email as soon as possible.
To prevent having the same discussion in two different places at once, I'm closing this forum thread.
-Dave
ref: LIA-65722-171
LIA-65722-171
Done
GreyM1P1Password Team
Hi there Virgo1957
It's hard to say for sure what's causing this without some more information, so I'd like to ask you to create a diagnostics report from your Mac:
☞ Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com. With your email please include:- A link to this thread:
https://1password.community/discussion/145249/cannot-unlock-touch-id#latest - Your forum username:
Virgo1957
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
— Grey
- A link to this thread:
I have no problem with Touch ID with all other applications.
macOS Settings for Touch ID are identical for both macOS user accounts.
I should note that we have two macOS user accounts on our MacBook Air M2. My account does not have Admin rights. The other account does have Admin rights and Touch ID works for this account.
