Touch ID greyed out

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System
System
edited April 30 in Mac
This discussion was created from comments split from: Cannot get touch id to work in 1password because it is greyed out.

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  • Carlo50
    Carlo50
    Community Member
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    I have the same problem. Do I upload a diagnostic too?

  • ag_tommy
    ag_tommy
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    Hey @Carlo50

    Yes, please email us the report using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    • Your forum username: Carlo50

    • A link to this thread: https://1password.community/discussion/comment/709668/#Comment_709668

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Carlo50
    Carlo50
    Community Member
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    Support ticket ID is QFZ-15656-351

  • Dave_1P
    Dave_1P
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    @Carlo50

    Thank you for posting the Support ID, your ticket made it to the right team and one of my colleagues will send you a reply as soon as possible. Please continue the conversation there. 🙂

    -Dave

    ref: QFZ-15656-351

This discussion has been closed.