Icons for credit cards no longer getting added

ajaym
ajaym
Community Member
edited May 7 in Mac

When I add a new credit card/edit an existing one, the logo for it no longer gets added. This seems to be a recent bug as it was working just fine earlier.

1Password Version: 8.10.30
Extension Version: 2.22.1 (Safari), 2.23.3 (Brave)
OS Version: macOS 14.4.1
Browser: Safari, Brave

Comments

  • Kester.D_1P
    Kester.D_1P

    Hi @ajaym - I'm sorry to hear about this.

    The icons for credit card providers are populated based on the card number, rather than the type of card chosen from the type dropdown.

    Can you let me know which type (Visa, Mastercard, etc.) the cards in question belong to? We're currently aware that card numbers belonging to some sub-types (Visa Electron for example), don't auto-populate a rich icon.

    If you'd rather troubleshoot this privately over email, you can send a message tosupport+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/145674/icons-for-credit-cards-no-longer-getting-added

    • Your forum username: @ajaym

    You'll get an auto-reply from BitBot which contains a Support ID that will look like this: [#ABC-12345-123]. Post that number here and I'll make sure your message reaches the right team.

    ref: dev/core/core#21900

  • ajaym
    ajaym
    Community Member
    edited May 7

    @Kester.D_1P, thanks for looking into this. I have gone ahead and sent an email as I felt more comfortable discussing card details over it! The support ticket ID is TMI-59512-331.

    Thanks again for your help!

  • Dave_1P
    Dave_1P

    @ajaym

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as possible.

    To prevent duplication of efforts, I'm closing this thread. 🙂

    -Dave

    ref: TMI-59512-331

This discussion has been closed.