Forum Discussion

ajaym's avatar
ajaym
New Contributor
2 years ago

Icons for credit cards no longer getting added

When I add a new credit card/edit an existing one, the logo for it no longer gets added. This seems to be a recent bug as it was working just fine earlier.

1Password Version: 8.10.30
Extension Version: 2.22.1 (Safari), 2.23.3 (Brave)
OS Version: macOS 14.4.1
Browser: Safari, Brave

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    ajaym

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as possible.

    To prevent duplication of efforts, I'm closing this thread. 🙂

    -Dave

    ref: TMI-59512-331

  • ajaym's avatar
    ajaym
    New Contributor
    2 years ago

    Kester_D_1P, thanks for looking into this. I have gone ahead and sent an email as I felt more comfortable discussing card details over it! The support ticket ID is TMI-59512-331.

    Thanks again for your help!

  • Kester_D_1P's avatar
    Kester_D_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi ajaym - I'm sorry to hear about this.

    The icons for credit card providers are populated based on the card number, rather than the type of card chosen from the type dropdown.

    Can you let me know which type (Visa, Mastercard, etc.) the cards in question belong to? We're currently aware that card numbers belonging to some sub-types (Visa Electron for example), don't auto-populate a rich icon.

    If you'd rather troubleshoot this privately over email, you can send a message tosupport+forum@1password.com.

    With your email please include:

    You'll get an auto-reply from BitBot which contains a Support ID that will look like this: [#ABC-12345-123]. Post that number here and I'll make sure your message reaches the right team.

    ref: dev/core/core#21900