Chrome extension not syncing

marco811
marco811
Community Member
in 1Password in the Browser

Hello. I have a big issue with this.
Step to reproduce:
1. Edit a item
2. Auto fill still filling the old password
3. Open the extension, the password is still the old, not the new that I edited

After 10 minutes the extension finally synced the correct password, but this in unacceptable.

Thanks

1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Not Provided
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @marco811! 👋

    I'm sorry that you're not seeing edits immediately reflected in 1Password in the browser. So that I can better understand where the delay is occurring can you tell me the following:

    1. Are you editing the item using the 1Password app? If you are then on which device?
    2. After you edit the item and see that the change hasn't made it to the browser extension, can you check to see if the change can be seen when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    I look forward to hearing from you.

    -Dave

  • marco811
    marco811
    Community Member
    edited May 29

    1. I am editing by pressing the "edit" button from the Chrome extension. Then, it redirects me to the 1Password website to edit the password.

    2. Yes, the change has been made on the 1Password website.

  • marco811
    marco811
    Community Member
    edited May 29

    .

  • EvonG1P
    EvonG1P

    Hello @marco811, thank you for your reply. I followed the steps you shared but can't reproduce the same issue.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com.

    With your email, please include:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
    3. Attach the file to your next reply.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon

  • dawncoyote
    dawncoyote
    Community Member

    I'm seeing a similar behavior, with perhaps an additional symptom.
    Editing the name of an entry in the vault from the app is not reflected in the Chrome extension.
    Archiving an entry from the vault is not removing it from the extension.

    Restarting Chrome after force quitting (to preserve the open pages) updates the extension.

  • ag_tommy
    ag_tommy

    @dawncoyote

    Can you submit a console log? Please submit that to support+forum@1Password.com.

    With your email, please include:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
    3. Attach the file to your next reply.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

  • dawncoyote
    dawncoyote
    Community Member

    Since restarting Chrome, I cannot duplicate the issue. If I see it again, I'll post up the log.

    Dave

  • ag_tommy
    ag_tommy

    Sounds like a plan. Enjoy the weekend!