Apple Watch unlock is not working in the beta/nightly version of 1Password for Mac

System
System
edited June 27 in Desktop betas (Mac, Windows, and Linux)
This discussion was created from comments split from: Unable to unlock with Apple Watch.
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Comments

  • mirv
    mirv
    Community Member

    I am getting a somewhat similar behavior to this for the last few days, when trying to unlock the 1Password app with my Apple Watch. What happens is that 1Password tries to unlock with my Apple Watch, but instead of unlocking, another prompt to unlock using TouchID comes up.

    After starting the 1Password app, I first get this prompt:

    This makes my watch ask to unlock, and I acknowledge by double-tapping the side button. But instead of unlocking, 1Password gives me another prompt:

    At this point it is not going to the watch and I must use Touch ID. Not really a huge inconvenience, but it's weird behavior.

    Platform: Macbook Pro 2021
    OS: macOS 15.0 Beta (24A5264n) - but it started happening about a week ago when still running macOS 14.x
    WatchOS 10.5 (21T576)

    1Password for Mac 8.10.36 (81036006)

  • Dave_1P
    Dave_1P

    Hello @mirv! 👋

    I'm sorry that you're seeing a double prompt when unlocking 1Password for Mac. If you restart your Mac then do you see the same issue?

    If you do then can you tell me how you're opening and unlocking 1Password? Are you opening 1Password from the Dock, from the menu bar icon, or from inside of your browser?

    I look forward to hearing from you.

    -Dave

  • mirv
    mirv
    Community Member

    @Dave_1P Yes it does seem to happen still after I restart my Mac. I tried restarting a few times, both with "Reopen windows" checked and unchecked, and got slightly different results. Sometimes without Reopen, the Watch unlock didn't happen and TouchID worked the first time. But usually Watch unlock did happen, after which the second prompt for TouchID happened. When restarting with Reopen, 1Password opened by itself. Without Reopen I started 1P from the dock. In both cases double prompt always seems to happen as long as the Watch prompt does its thing first. Also, I tried opening from the menu bar icon, and from Safari's toolbar icon and in all of these cases the double prompt did happen.

  • Dave_1P
    Dave_1P

    @mirv

    Thank you for those details. I've been able to reproduce the issue here on my end and I've filed an internal work item to have our development team investigate further.

    For the time being, you can revert back to the stable version of 1Password for Mac in order to use your Apple Watch to unlock 1Password: To stop using the beta

    -Dave

    ref: dev/core/core#30517

  • FriedEngineer
    FriedEngineer
    Community Member

    I'm seeing the same issue. I've just stopped using the beta (thanks for the link to those instructions!) and can confirm it is not an issue in the current production release (1Password for Mac 8.10.34 (81034040))

  • Dave_1P
    Dave_1P

    @FriedEngineer

    Thank you for reporting the issue, I'm glad that downgrading to the stable version gives you a workaround for now until the issue is resolved in the beta.

    -Dave

  • Dazzzz
    Dazzzz
    Community Member
    edited June 27

    Hi, for the past few weeks, unlocking 1Password with my Apple Watch hasn't properly worked. As soon as I double press the side button, another dialogue pops up requiring TouchID as well. If I just use TouchID, instead of double pressing my Apple Watch it works, but I'd prefer to use just my Apple Watch.

    1Password Version: 8.10.36
    Extension Version: N/A
    OS Version: macOS 14.6 Beta (23G5052d)
    Browser: N/A

  • Dave_1P
    Dave_1P

    @Dazzzz

    I'm sorry that you're unable to unlock the beta version of 1Password for Mac using your Apple Watch. This is a known issue and I've merged your post into the existing thread in the beta category.

    Until our developers release a fix in the beta, you can switch the stable version for now: To stop using the beta

    -Dave

  • Stempnakowski
    Stempnakowski
    Community Member

    1Password for Mac 8.10.36 (81036031)
    macOS 14.6 Developer Beta build 23G5052d
    MacStudio M1 Ultra 128GB RAM 4TB SSD

    In settings, unlocking with Apple Watch is checked but ignored. I have to enter the passphrase each time. Other applications (e.g., Quicken) do unlock with the Apple Watch.

    1Password Version: 8.10.36
    Extension Version: not installed
    OS Version: macOS 14.6
    Browser: Safari

  • Dave_1P
    Dave_1P

    @Stempnakowski

    Thank you for the report, our developers are currently investigating the issue. If you'd like to use your Apple Watch to unlock 1Password then you can switch to the stable version for now until a fix is released.

    -Dave

  • Stempnakowski
    Stempnakowski
    Community Member
    edited July 11

    In 1Password for Mac 8.10.38 (81038010), the issue persists.

  • Umiamz
    Umiamz
    Community Member

    This is happening to me since the stable version update to 1Password for Mac 8.10.36 (81036049).

    I've tried disabling watch unlock in macOS and 1Password, rebooting, then enabling both. Every time I try to unlock 1Password it continually says that my password is required to use Apple Watch for unlocking.

    It was working fine before this latest production update.

  • bwadm
    bwadm
    Community Member

    I can fully confirm what is reported here already.
    The last PRODUCTION version was OK, and the bug (which existed since a while) was reported to be fixed in the changelog for 8.10.36-48.
    However, the bug is back in the new BETA, I am running 8.10.38-10 (for Mac).

    PLEASE bring back the fix!!

  • ag_tommy
    ag_tommy

    @bwadm

    The team is working with the bug. Hopefully, we'll have a resolution soon.

    ref: dev/core/core#30517

  • yuzu
    yuzu
    Community Member

    Why was the current version updated to the production channel despite having known bugs in the beta channel that were not fixed?
    Now, all channels all versions have this issue and it hasn't been resolved.

  • iamecho
    iamecho
    Community Member

    @ag_tommy Is there any update on when this will be fixed?

  • ag_tommy
    ag_tommy

    @iamecho

    Sorry, I do not have any updates to share. The issue remains open on our side. I've added you to our issue tracker.

  • ag_tommy
    ag_tommy

    @yuzu

    I've also added your report to our issue tracker.

  • iamecho
    iamecho
    Community Member

    I'm happy to report, @ag_tommy, that everything is working as it's meant to this morning!

  • ag_tommy
    ag_tommy

    @iamecho

    Thanks for the update. I'm not seeing the issue marked as resolved. Keep an eye on it and let us know if it happens to be a fluke.

  • iamecho
    iamecho
    Community Member

    @ag_tommy

    One thing that isn't resolved is the message on my screen every time I open my macbook air.
    (see screenshot)

    Watch still unlocking 1P with no issues.

  • ag_tommy
    ag_tommy

    @iamecho

    That seems to have been resolved in the nightly. I no longer experience that behavior. Hopefully, we'll get that to the stable version soon.

  • iamecho
    iamecho
    Community Member

    @ag_tommy

    Still unlocking with Apple Watch. No issues 👏🏻

  • Dave_1P
    Dave_1P

    @iamecho

    Thank you for the update. Let us know if anything changes on your end.

    -Dave

  • iamecho
    iamecho
    Community Member

    @Dave_1P @ag_tommy

    I'm sorry to report that unlocking via Apple Watch has stopped working. I first noticed it on Saturday afternoon.

    Sonoma 14.5
    MacBook Air, M2

    1Password for Mac 8.10.38 (81038046)

  • Dave_1P
    Dave_1P

    @iamecho

    I'm sorry that Touch ID unlock stopped working. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • iamecho
    iamecho
    Community Member

    @Dave_1P

    Report sent. Your support ticket ID is AGC-78431-884

    Thank you,
    Polly (the Penguin)

  • mirv
    mirv
    Community Member

    I found (on nightly 8.10.38(81038052), that the Apple Watch option was missing in the settings for 1Password. I found that if I go to the macOS Settings, TouchID & Password, and turn the Apple watch unlock switch off and back on again, the 1Password setting, Security magically shows Apple Watch and the watch unlock is working again.

    1Password for Mac 8.10.38 (81038052)

  • mirv
    mirv
    Community Member
    edited August 1

    The above behavior is the same in today's nightly. Below is a screen shot of the settings at first, and then after going to the Apple settings and turning unlock with Apple Watch off and on again.

    1Password for Mac 8.10.38 (81038059)

  • JoeIndy
    JoeIndy
    Community Member
    edited August 2

    My Watch unlock woes are slightly different but likely related. Unlocking the Mac works just fine with my watch. In 1P, I can choose Unlock with Apple Watch. But every time I attempt to open 1P, it says "You need to enter your account password before you can use Apple Watch unlock." Nothing resolves this.

    I've tried various "turn it off and back on" steps to resolve (disable watch unlocking 1P, disable watch unlock in macOS, reboot the Mac and the watch, reconfigure watch unlock in macOS, etc) with no success. I stepped up from Production to Beta channels, and the problem still persists. I'll post another comment with my ticket number once I can reference this post in my e-mail. Thanks!

    Ticket: NSE-45215-455