1Password Safari Extension No Longer Working
I am experiencing two problems with the 1Password extension for Safari:
When I unlock the extension using the password, the extension does not unlock; and
While the popup windows asking me whether I want to unlock via a password or my Apple watch does appear, the windows asking me to double click on my watch does not appear. So this functionality is not working either.
The only way I have to unlock the extension is to unlock the application which in turn unlocks the extension.
The versions I am running are accurately noted below.
Would appreciate help in getting this fixed.
Thank you.
1Password Version: 8.10.34
Extension Version: 2.24.2
OS Version: Sonoma 14.5
Browser: Safari
Comments
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Hi @Joelc - I'm sorry to hear about the trouble that you're having It sounds like there might be an issue with the communication between the main 1Password app and 1Password for Safari. I'd like to ask you to create a diagnostics report from your Mac so that I can take a closer look:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/146180/1password-safari-extension-no-longer-working - Your forum username:
Joelc
You'll receive an automated reply from our BitBot assistant that contains a Support ID number. Please post the Support ID number here and I'll make sure that your diagnostics report reaches the right team. Looking forward to helping further.
0 - A link to this thread:
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Appreciate the fast response, particularly so early in the morning.
I have submitted the diagnostics report and note that the BitBot shared that "Your support ticket ID is HNY-74164-354".
I look forward to your response.
Thank you.
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