Application Continuously Pops up to forefront while browsing in Safari

Tikitown55
Tikitown55
Community Member
edited June 12 in Mac

About a week ago, I was getting repetitive keychain access popups on my Mac. After changing some settings, I've noticed that now, when I browse in Safari the 1password desktop application will continuously pop to the forefront. How can I fix this? Unfortunately I don't quite remember what settings I changed to remove the continuous keychain access popups.

1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: Mac 14.5
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @Tikitown55! 👋

    I'm sorry that 1Password is taking focus when you're browsing in Safari. So that I can better understand the situation can you tell me if you're doing anything in particular when the desktop app appears? Are you trying to fill or save a login? Or does the app just appear randomly? When it appears is it locked or unlocked?

    Can you also check to make sure that you have the menubar icon turned on:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click General.
    5. Make sure that "Keep 1Password in the menu bar" is turned on.

    I look forward to hearing from you. 🙂

    -Dave

  • joeharris76
    joeharris76
    Community Member

    I just started seeing the same behavior today with Edge. It's really disruptive because the application window is not visible (for me) so it looks like the browser is not responding to clicks. Please fix this asap before I have to figure out how to 'downgrade'.

    App: 1Password for Mac 8.10.34 - 81034040, on PRODUCTION channel
    Extension: 1Password – Password Manager - Version: 2.24.2
    Browser: Microsoft Edge Version 125.0.2535.92 (Official build) (arm64)

  • Tikitown55
    Tikitown55
    Community Member

    It just appears randomly and is unlocked. I actually just reset one password and deleted and reinstalled the safari extension and it appears to be working normally again.

  • Dave_1P
    Dave_1P

    @Tikitown55 and @joeharris

    I'm sorry for the disruption that the issue is causing. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

This discussion has been closed.