brave extension doesn't connect to the main app

Nixobe
Nixobe
Community Member
edited June 21 in 1Password in the Browser


brave doesn't connect to the main app


while firefox does

i tried reinstalling the extension and reinstalling the brave browser

1Password Version: 1Password for Windows 8.10.35 (81035003)
Extension Version: 2.24.2
OS Version: Windows 11 Pro Version 23H2 build 22631.3737
Browser: Brave

Comments

  • Dave_1P
    Dave_1P

    Hello @Nixobe! 👋

    I'm sorry that 1Password in Brave is having trouble connecting to the desktop app on your Windows PC. As a first step, can you try the following:

    1. Close all open browsers.
    2. Open and unlock the 1Password for Windows desktop app.
    3. Click the three dots at the top of the sidebar and click Quit.
    4. Reopen and unlock the 1Password for Windows desktop app.
    5. Open Brave.

    Is the integration between the browser extension and the desktop app now working? If that still doesn't work then does your Windows username contain characters other than numbers and letters?

    I look forward to hearing from you. 🙂

    -Dave

  • Nixobe
    Nixobe
    Community Member

    still doesn't work even though my windows username is just latin letters (without accents)

  • Nixobe
    Nixobe
    Community Member

    @Dave_1P

  • Dave_1P
    Dave_1P

    @Nixobe

    I'm sorry that the connection between 1Password in Brave and the desktop app isn't working correctly. I'd like to ask for the following so that I can investigate further and find you a solution:

    Attach both files to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave