Recovery code leads to crash application

starborn
starborn
Community Member
in Linux

I am using the desktop app from your repo. When I create a recovery code and choose "save as file" nothing happens and when I print the codes the app crashes immediately after printing.

1Password Version: 8.10.34
Extension Version: 2.42.2
OS Version: Fedora 40
Browser: Firefox

Comments

  • FrankyO1P
    FrankyO1P

    Hi @starborn,

    It appears you're running into a known issue where 1Password for Linux (desktop app) is unable to access the file picker. Our development team is aware of this issue and are currently working on a way to resolve the root cause.

    While I can't provide a specific timeline on when the issue will be resolved, the team is actively working on this issue.

    While we work in this specific issue, we suggest using a Windows or Mac device as a temporary alternative for any file picker specific tasks.

    I apologize for any inconvenience this may have caused.

    Franky

  • hehemrin
    hehemrin
    Community Member

    Any update on this issue?

  • FrankyO1P
    FrankyO1P

    Hi @hehemrin,

    Are you still experiencing this issue? If you are, I would love to investigate into this issue further.

    Could you send an email to support+linux@1Password.com?

    With your email please include:

    We'll look forward to hearing from you.

    Franky

  • hehemrin
    hehemrin
    Community Member

    Hi,
    Yes I do. I checked again right now, trying to recreate recovery codes, but the issue is the same as described in this thread. In the mean time as it was not working on Linux, I started up an old macOS machine as work around, so I have created a code. I have sent an email.
    Thanks!

    Henrik

  • Dave_1P
    Dave_1P

    @hehemrin

    Thank you, I see that you're engaged in conversation with my colleagues over email. You'll receive another reply via email as soon as possible.

    -Dave

    ref: FSU-76871-761