Firefox (Windows11) Extension login not possible

lorenzn
lorenzn
Community Member
in 1Password in the Browser

Dear members,
I need help with an unexpected behavior of the 1 pwd firefox Windows 11 extension. When I click the 1password icon in the browsers toolbar a small gray window opens as expected, but the window is empty, no input of the 1password password possible. The window can be closed by clicking on the upper margin and choose "close".
The only way to work around is to open the 1password windows program and use the main password there. Then the extension works as expected.
Is there any explanation or help available? Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • lorenzn
    lorenzn
    Community Member

    system added
    1Password 8.10.35
    Extension 2.24.2
    Windows 11 23H2 22631.3737
    Browser Firefox 127.0.1

  • EvonG1P
    EvonG1P

    Hello @lorenzn, thank you for writing in. I'm sorry about the issue you are running into with 1Password.

    I want to ask you to take a screenshot of the empty window and attach it to your reply. Please do not share any sensitive information in the screenshot. -> Take a screenshot on Windows.

    I look forward to hearing back from you.

    -Evon

  • lorenzn
    lorenzn
    Community Member

    Dear Evon
    here it is:

    Thanks for your help
    Kind regards
    Norbert

  • EvonG1P
    EvonG1P

    @lorenzn,

    Thank you for sending that over. Based on the information, you may be experiencing a known issue that our development team is investigating. A current workaround for this issue is to turn off the hardware acceleration option in the 1Password desktop app. Here's how:

    1. Open and unlock the 1Password 8 desktop app.
    2. Click the three dots at the top left of the app and select Settings.
    3. In the Advanced section, toggle off Use Hardware Acceleration.
    4. Press Ctrl + Q on your keyboard to fully quit the app.

    After that, click the locked 1Password icon in your browser's toolbar to unlock it, and let me know if the same issue occurs.

    -Evon

    ref: dev/core/core#29932

  • lorenzn
    lorenzn
    Community Member

    Hi Evon,

    that worked, thank you.
    Any chance to move back to acceleration in the future?
    Thanks
    Norbert.

  • EvonG1P
    EvonG1P

    Hey @lorenzn, you're very welcome. I'm glad that worked. 🙂

    While I can't give an exact timeframe for a fix to re-enable this option, I recommend keeping 1Password up to date so that you can receive the fix as soon as possible, and updates will be posted on our website:

    I hope that helps.

    -Evon

  • lorenzn
    lorenzn
    Community Member

    Thanks!

  • EvonG1P
    EvonG1P

    You're very welcome @lorenzn. 🙂

    -Evon