1Password quits unexpectedly (Windows 10)

lll8lll8lll8lll
lll8lll8lll8lll
Community Member
edited June 25 in Windows

1Password always quits unexpectedly on startup. I have reinstalled 1Password once now, and the issue persists.

  • Version: 1Password for Windows 8.10.35 (81035003)
  • Edition: Windows 10 Pro
  • Version: 22H2
  • Installed: ‎3/‎5/‎2022
  • OS build: 19045.4529
  • Features: Windows Feature Experience Pack 1000.19058.1000.0

Every log begins with:

INFO 2024-06-25T16:38:26.721 ThreadId(7) [client:typescript] Client starting.
INFO 2024-06-25T16:38:30.358 ThreadId(7) [1P:op-crash-reporting\src\lib.rs:253] sending crash reports
ERROR 2024-06-25T16:38:31.354 ThreadId(7) [1P:op-crash-reporting\src\lib.rs:282] Crash report send failed, will retry at next startup.
INFO 2024-06-25T16:38:31.945 ThreadId(7) [1P:op-crash-reporting\src\crash_handler.rs:187] Started crash handler thread
INFO 2024-06-25T16:38:31.947 ThreadId(7) [1P:op-localization\src\lib.rs:232] system locale detected as 'en-US'
INFO 2024-06-25T16:38:31.947 ThreadId(7) [1P:op-localization\src\lib.rs:258] selected translations for EN_US based on detected locale en-US

Thanks!

1Password Version: 1Password for Windows 8.10.35 (81035003)i
Extension Version: Not Provided
OS Version: Windows 10 Pro / 22H2
Browser: Not Provided

Comments

  • david.m_1P
    david.m_1P

    Hi @lll8lll8lll8lll, thanks for reaching out!

    I'm sorry that you're encountering trouble with 1Password for Windows. Can you reproduce the behaviour on your device and send over the full diagnostics report, so that we can take a closer look:

    Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David

  • lll8lll8lll8lll
    lll8lll8lll8lll
    Community Member

    Will do, thank you, David!

  • lll8lll8lll8lll
    lll8lll8lll8lll
    Community Member

    Hi, David. The support ticket is QCF-86658-257. Thanks!

  • lll8lll8lll8lll
    lll8lll8lll8lll
    Community Member

    Hi, David—Grey M. with 1Password Support suggested I manually clear out the crash reports folder, and that suggestion resolved the issue.

    “Hi Michael,
    My name's Grey and I work for the 1Password Support team. I'm sorry you've been having trouble with 1Password for Windows failing to send a crash report. I'll be happy to help you with this.
    Could you try manually clearing out 1Password's crash report folder to see if that helps? Here's what to do:
    1. Right-click the 1Password icon in the system tray near the clock (if it's there) and click Quit.
    2. Click the Start menu and paste the following, exactly as shown, into the Search box, then press ⮐ Enter:
    %LOCALAPPDATA%\1Password\crashes
    3. In the window that appears, drag the crash reports to the Recycle Bin.
    4. Wait a few moments, then open 1Password again.
    This time, you shouldn't see any message about crash reports. Give that a try and let me know how you get on. I'll be here if you need further help.
    Kind regards,
    Grey M.
    Customer Experience @ 1Password”

    The “1Password quit unexpectedly” window no longer appears after logging on when Windows starts up.

    Thank you, David, for your help. And thank you, Grey M., for your help.

  • lll8lll8lll8lll
    lll8lll8lll8lll
    Community Member

    Hi, David—Grey M. with 1Password Support contacted me, and suggested I clear out the crash reports folder. This suggestion resolved the issue.

    “Hi Michael,
    My name's Grey and I work for the 1Password Support team. I'm sorry you've been having trouble with 1Password for Windows failing to send a crash report. I'll be happy to help you with this.
    Could you try manually clearing out 1Password's crash report folder to see if that helps? Here's what to do:
    1. Right-click the 1Password icon in the system tray near the clock (if it's there) and click Quit.
    2. Click the Start menu and paste the following, exactly as shown, into the Search box, then press ⮐ Enter:
    %LOCALAPPDATA%\1Password\crashes
    3. In the window that appears, drag the crash reports to the Recycle Bin.
    4. Wait a few moments, then open 1Password again.
    This time, you shouldn't see any message about crash reports. Give that a try and let me know how you get on. I'll be here if you need further help.
    Kind regards,
    Grey M.
    Customer Experience @ 1Password”

    A window titled “1Password unexpectedly quit” no longer appears after logging onto my computer when Windows starts up.

    Thank you, David, for your help. Thank you, Grey M., for your help.

  • Dave_1P
    Dave_1P

    @lll8lll8lll8lll

    I'm happy that Grey was able to help you resolve the issue. Thank you for sharing the solution with the community. 🙂

    -Dave