Forum Discussion

Sidewinder's avatar
Sidewinder
Occasional Contributor
2 years ago

Login is buggy in iOS 17.5.1 and 1Password 8.10.34

Hi 1Password Team,

login with Face ID has been buggy since the last 1Password update. I am using the most current versions of iOS and 1Password on an iPhone 15 Pro.
The login animation is not smooth anymore and every once in a while the app crashes completely during login. Especially after having been idle in the background for some time.

I can send a diagnostics report anytime.

Best,

Sebastian

1Password Version: 8.10.34
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

ios

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Sidewinder

    Thank you for posting the Support ID. I see that my colleague has already sent you a response, please continue the conversation there.

    I'll close this thread since we have a communications channel open via email.

    -Dave

    ref: IJC-18472-374

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Sidewinder! 👋

    I'm sorry that Face ID unlock for 1Password on your iPhone isn't working properly and that the app is crashing. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave