1P crashes on Samsung Galaxy S20 FE 5G

ingcarl
ingcarl
Community Member
in Android

1P does not open after login. Looks like a loop or something because android mark it as high consuming of resources. (CPU?)
I'm running latest version available at Play Store.

/Ingemar

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @ingcarl

    I'm thinking 1Password 8 as you mentioned latest version. Please consider filling in the device details below your post as that helps us a lot here in the community. I'd recommend emailing the technical team and see if they have any ideas. My inclination would be to reinstall but I'd rather try to preserve the logs if they would be beneficial to the team.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. ingcarl
    A link to this topic. https://1password.community/discussion/146583/1p-crashes-on-samsung-galaxy-s20-fe-5g#latest

    This will help us connect the dots as they say.

  • ingcarl
    ingcarl
    Community Member

    I'll go for the reinstall first.
    Thanks for the tip.

  • ingcarl
    ingcarl
    Community Member

    Reinstall did the trick.
    Thank you.

  • EvonG1P
    EvonG1P

    @ingcarl,

    On behalf of Tommy, you're very welcome!

    Let us know if there's anything else we can help you with.

    -Evon