MacOS installation fails, possibly due to proxy
Hi!
I'm trying to install 1Password 8 on my Macbook Air laptop. I was able to download the installer (as the web browser is correctly configured through the corporate proxy). However, when I launch it, I get an "failed to install message" maybe one quarter through the installation, going by the progress bar.
Are there any logs that will tell me where it failed, exactly? I suspect it's a connection issues with the corporate proxy that the launcher can't deal with.
Alternately, is there an installer that is one single file that I can run without further incremental downloading?
I do supposedly have local admin rights - other apps install fine - so I don't think it's a permission issue. Unless somehow the privilege escalation isn't passed through to the 1Password installer properly.
1Password Version: 8
Extension Version: NA
OS Version: MacOS Sonoma
Browser: NA
Comments
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You might be able to tether your phone long enough for the installation to finish. You could also create a diagnostics report and send it to the team for help reviewing the logs.
That said, I had one situation like this a year or so ago, and it was related to an old firewall program that had not been updated. Once the user updated the application, the installation finished with no trouble. So, your theory could be potentially valid.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
Marakai666 A link to this thread:
https://1password.community/discussion/146605/macos-installation-fails-possibly-due-to-proxy#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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What I forgot to mention is that I was already off the corporate main network, but rather WFH, connnected to my own net. However, use of the VPN, with no split tunneling, and then through the proxy is enforced. I haven't found anyway to even temporarily turn it off. :( Well, not without immediate triggering an audit alert.
That's why I was asking for one single installer file: if I can download that in one chunk, just like the base installer, I'm prolly home and hosed.
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The installer package was designed for updating via automated methods. You could use it but you'd always need to manually update. I'd recommend talking with the technical team to see what part of the process is having trouble. Perhaps they can help you overcome that trouble and enjoy auto-updates.
If you deploy 1Password for Mac with the PKG installer, updates won’t install automatically. To update 1Password after you deploy it to your team, download the latest version of the PKG installer and redeploy it.
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I could live with manual updates every so often! Speaking with the technical team, this is a well-known problem with many content inspection proxies and firewalls, but it won't be fixed any time soon. I'm just a contractor, not an executive who could get things changed.
My question remains is that PKG a singular file that can be downloaded through a browser (they follow different paths, which is why the issue doesn't happen there - don't blame me, I didn't design this corporate network), and then installed without it requiring further downloads?
From the description it is designed just for this sort of use case, but I wanted to be sure!
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The package installer should contain anything you need. That's unless there is something else in the process that is breaking the connection. That's the reason for letting the technical team look at any logs or reports.
Some users are able to use 1Password in the browser without the desktop application if that fits your need. Get to know 1Password in your browser
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The problem with sending logs, from going by the instructions above is that I need to get them from 1Password! Which isn't possible if I can't install it at all. Not sure what I'm missing here? Is the a installer log file?
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Happy to report that using the PKG installer worked (thought the download through the proxy was a nail-biter). With that out of the way, I have the leisure to start making my way through the corporate security layers to ask what-the-hell-they-are-thinking.
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I'm happy that the PKG installer worked. As Tommy mentioned, make sure to update 1Password manually when a new release is available: 1Password Releases
Regarding your proxy/network, can you ask your network team to make sure that the following ports and domains aren't blocked: 1Password ports and domains
The problem with sending logs, from going by the instructions above is that I need to get them from 1Password! Which isn't possible if I can't install it at all. Not sure what I'm missing here? Is the a installer log file?
I'm sorry for the confusion. If you're willing, the team would be happy to dig into this further. Here are alternate instructions on how you can send in logs:
- Open Finder, and click the Go menu > Go to Folder...
- In the box that appears, copy and paste the following exactly:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/logs/
and press Return.
3. You'll see a folder called `logs' containing LOG files.Please zip the LOG files and then attach them directly to an email sent to
support+forum@1Password.comand include a link to this thread. Once you receive the auto-reply, post the Support ID from the auto-reply here and I'll be able to find your email. 🙂-Dave
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It isn't blocked ports: I am able to sync my vaults with my accounts without issues.
The issue - and I've seen that many times before elsewhere, especially with certain inspection firewalls and proxies is that they choke when trying packet level inspection for an entire download stream across SSL traffic. If the company is a cheapskate they won't sufficiently provision the units and they simply can't keep up. Won't name company or even industry, but last time I saw it this bad was incidentally in the same industry. Go figure.
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Thanks for the reply. If you send in logs from your Mac, using the steps in my previous post, our support team can help you and your workplace dig into this further. 🙂
-Dave
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