FatBaz

FatBaz
FatBaz
Community Member
edited July 19 in Mac

I've been using 1Password for about half a year, and have been mostly using it on Linux. It's been working great; it only requires my master password on a reboot or when the "require password" time ends.

I recently bought a MacBook, and am using the MacOS version of 1Password for the first time. Everything is working well, but I'm having one big issue: the master password is being requested extremely often, sometimes multiple times a day. I have the "require password" time set to once every month, and I have never failed touchID identifications.

For example, I distinctly remember adding my password yesterday, but this morning I tried to unlock the app, the touchID window poped up, I signed in, but the app didn't unlock and when I used the "cmd + \" shortcut again it asked for the master password.

I just finished writing all of this, and I tried locking and unlocking my app, and it seems like even then the touchID doesn't work. Same as the explanation above.

Thanks for any help

1Password Version: 1Password for Mac 8.10.38 (81038026)
Extension Version: 2.26.1
OS Version: Sonoma 14.2 (23C64)
Browser: Brave

Comments

  • FatBaz
    FatBaz
    Community Member

    Additionally, I followed the steps in the first answer provided on this thread, and it did not work.

  • ag_tommy
    ag_tommy

    @FatBaz

    You described using macOS 14.2 consider updating if you have time. I don't think it will have a bearing on the issue you described but it never hurts to be fully updates. macOS 14.5 is available.

    --

    I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: FatBaz

    • A link to this thread: https://1password.community/discussion/147154/fatbaz#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • FatBaz
    FatBaz
    Community Member
    edited July 20

    @ag_tommy

    I tried that aswell. As a matter of fact, the restart I did to follow the steps in the other post were the update restart.

    Thank you for the tip! I'll make a report now.

    Edit:
    Your support ticket ID is JKT-32968-566.

  • ag_tommy
    ag_tommy
    edited July 20

    Thanks @FatBaz

    It looks like my colleague Grey replied to you earlier this morning. Please continue the conversation via email if needed.

    ref: JKT-32968-566
    ref: dev/core/core#31235