Loading time is slightly longer than before

xkww3n
xkww3n
Community Member
in iOS

In recent app update, I found that the loading time (cold start, from unlock to items fully displayed) is slightly longer. Before that the loading process is nearly invisible. But now it took seconds to load my items.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @xkww3n! 👋

    I'm sorry that you're seeing your items load slower than before. Just to clarify: is this when opening the main 1Password app from the home screen of your iOS device? Or when filling a login in Safari or another browser?

    If you restart your iOS device then do you still see the same issue? I look forward to hearing from you.

    -Dave

  • xkww3n
    xkww3n
    Community Member

    @Dave_1P It’s opening main app from the home screen. And after I rebooted my device, this issue remains.

  • Dave_1P
    Dave_1P

    @xkww3n

    I'm sorry that you're still seeing the issue. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • xkww3n
    xkww3n
    Community Member

    @Dave_1P Hi, I’ve sent the diagnostics file, the ticket id is QEF-98642-685

  • Dave_1P
    Dave_1P

    @xkww3n

    Thank you for posting the Support ID. I see that my colleague has already started a conversation with you via email, you'll receive another reply soon. Please continue the discussion there.

    -Dave

    ref: QEF-98642-685
    ref: dev/core/core#31476