How to clear Watchtower "exposed password" warning and check new password?

Staplehorse
Staplehorse
Community Member
in Windows

1Password flagged a login as having an exposed password. I changed the password to a long generated password but the login still shows the "Vulnerable password" box on it. I expected this action would clear the warning.

If I click "Ignore" will it never check this login for exposed passwords? I want to reset the warning but keep checking in the future. If that's what "Ignore" does it is not well labeled and I cannot find any further explanation on this website.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: Windows 10
Browser: n/a

Comments

  • Dave_1P
    Dave_1P
    edited July 30

    Hello @Staplehorse! 👋

    I'm sorry that you're still seeing a vulnerable password warning even after changing your password. Try these steps:

    1. Open and unlock 1Password for Windows.
    2. Click your account or collection at the top of the sidebar and click Settings.
    3. Click Privacy.
    4. Turn "Check for vulnerable passwords" off.
    5. Turn "Check for vulnerable passwords" on.

    Then check to see if you still see the banner. If you do, then can you confirm that you used 1Password to generate the new password and that you're not using that password anywhere else? Can you also confirm that the password is saved in the default password field in the item and not in a custom field?

    -Dave

    ref: dev/core/core#18641

  • Staplehorse
    Staplehorse
    Community Member

    Turning the vulnerable check off then on again worked but I had to do it both on my iPhone and my PC. This is a bug.

    The item is of the "Wireless Router" type with the base station password and wireless network set and no other passwords. I changed both of them but the warning didn't clear.

  • Dave_1P
    Dave_1P

    @Staplehorse

    Thank you for the reply. Are you able to reproduce the issue with another item? Or was that the only item that you had flagged as a vulnerable password?

    So that I can investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave