Apple Watch unlock intermittently stops working

System
System
edited August 20 in Apple Watch
This discussion was created from comments split from: Unable to unlock with Apple Watch.

Comments

  • OakBrook
    OakBrook
    Community Member

    Have had ongoing issues unlocking 1PW with my Apple Watch Ultra. Toggling unlock with Apple Watch in Settings > Touch ID & Passwords resolves the problem immediately, but later in the day the request to enter my password to unlock 1PW resumes. No problem whatsoever unlocking my Mac with the Apple watch. I have tried all the workarounds I have seen (resetting Mac, resetting watch, resetting iPhone, etc.) to no avail. Open to a software update fix or other alternatives

  • Dave_1P
    Dave_1P
    edited August 9

    Hello @OakBrook! 👋

    I'm sorry that Apple Watch unlock intermittently stops working to unlock 1Password on your Mac. So that I can better understand that situation, the next time that your Apple Watch isn't available to unlock 1Password can you see if you can still unlock a macOS system prompt using your Apple Watch:

    1. Click on the  in the menu bar.
    2. Click System Settings.
    3. Click Privacy & Security.
    4. Click Advanced.
    5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
    6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

    Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

    -Dave

    ref: dev/core/core#27438

  • OakBrook
    OakBrook
    Community Member

    "Log out automatically after inactivity". already selected

  • OakBrook
    OakBrook
    Community Member

    Dave re-reading your message - when the Apple watch could not unlock 1PW, I logged out. I was prompted to re-enter my password to log back on (in other words I could NOT authenticate with my Apple watch). Once I logged back in, 1PW began functioning again with my Apple watch. Not sure what this indicates, but I suspect you have an idea. I have kept "Log out automatically after inactivity" selected throughout the testing. Hope this helps.

  • OakBrook
    OakBrook
    Community Member

    Problem has started back up. Later in the day the request to enter my password to unlock 1PW resumes.

  • Dave_1P
    Dave_1P

    @OakBrook

    I'm sorry for the delay in responding. So that I can investigate this further, the next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • OakBrook
    OakBrook
    Community Member

    Support ticket ID is FYX-88964-231.

  • Dave_1P
    Dave_1P

    @OakBrook

    Thank you for posting the Support ID! I see that my colleague sent you an email on Saturday and that we're currently waiting for your reply. Please continue the conversation there.

    I'll close this thread to prevent duplication of efforts. 🙂

    -Dave

    ref: FYX-88964-231

This discussion has been closed.