TouchID / Apple Watch unlocking cannot be enabled

stepanhorak
stepanhorak
Community Member
edited September 6 in Mac

The third version of the desktop app doesn't unlock with Touch ID or Apple Watch. Two versions back, the option was enabled; however, very often, the app reported that Touch ID could not be used and prompted for a password; the last two versions, the option to unlock with Touch ID or Apple Watch is either greyed out (completely unavailable) or pretends that it can be turned on, but clicking on it does nothing. It makes it very difficult to work and to use the app. Is there anything I can do? I am using the latest version of both the 1Password desktop app for Mac and the latest macOS version. The hardware is a MacBook Air (M3). Thank you very much.

1Password Version: 8.10.40 (81040031)
Extension Version: 2.27.1
OS Version: macOS 14.6.1 (23G93)
Browser: Chrome, Brave, Safari

Comments

  • stepanhorak
    stepanhorak
    Community Member

    The third version of the desktop app doesn't unlock with Touch ID or Apple Watch. Two versions back, the option was enabled; however, very often, the app reported that Touch ID could not be used and prompted for a password; the last two versions, the option to unlock with Touch ID or Apple Watch is either greyed out (completely unavailable) or pretends that it can be turned on, but clicking on it does nothing. It makes it very difficult to work and to use the app. Is there anything I can do? I am using the latest version of both the 1Password desktop app for Mac and the latest macOS version. The hardware is a MacBook Air (M3). Thank you very much.

    1Password Version: 8.10.40 (81040031)
    Extension Version: 2.27.1
    OS Version: macOS 14.6.1 (23G93)
    Browser: Brave, Chrome, Safari

  • linh_nguyen
    linh_nguyen
    Community Member

    I've noticed this for some time now as well.

    I don't even see the Apple Watch options, just a greyed out Touch ID. And Apple Watch functions fine for unlocking my macbook pro (m1 max).

    1Password for Mac 8.10.44 (81044034)
    MacOS 14.6.1 (23G93)

  • Dave_1P
    Dave_1P
    edited September 16

    Hello @stepanhorak and @linh_nguyen! 👋

    I'm sorry that you're both unable to turn on Apple Watch and Touch ID unlock. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave