1Password not running then quit unexpectedly after reboot

notMyUserName
notMyUserName
Community Member
in Windows

Greetings,

A little bit ago when I tried to open the 1Password app nothing happened. The app didn't open and there were no error (or otherwise) messages. The taskbar icon briefly showed the blue line under that app but it went away in probably <0.25 sec. I tried this several times with the same results.

I rebooted (using Power->Restart) and shortly after the system cambe back up and I logged in there was a dialog saying that iPassword had quit unexpectedly and asked if I wanted to report it to 1Password (which I did). A bit later I tried to open 1Password again and it opened correctly and seems to be working.

I've been a 1Password user for a very long time and I've never seen it do anything like this before so I guess what I need to know is: Is this anything I should be worried about?

Thanks

1Password Version: 8.10.40
Extension Version: Not Provided
OS Version: windows 10
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @notMyUserName! 👋

    I'm sorry that 1Password wasn't opening correctly. It sounds like the app might have crashed, if it doesn't happen again then there's likely nothing to worry about. But if you do experience the same issue again then there might be a bug that the team should investigate further to prevent the issue from occurring again.

    If 1Password crashes again then, right after restarting your Windows PC and reopening 1Password, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • notMyUserName
    notMyUserName
    Community Member

    Thank you very much. If it happens again I will follow the instructions in your post.

  • Dave_1P
    Dave_1P

    Sounds good. The team will keep an eye out for your email in case you do run into the issue again. 🙂

    -Dave