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Forum Discussion

jazzman's avatar
jazzman
Frequent Contributor
6 months ago

Why am I having difficulty opening 1Password in the Safari Extension on iOS?

I’m having this problem on my Mac and iOS devices as of today. The Safari Extension on my iOS devices is just not cooperating, and my Mac won’t allow me to use Touch ID. All of this happened today. At this moment, I can’t use 1Password on my iPad or iPhone through the Safari Extension. I can use it on my Mac. I just can’t open the Extension with Touch ID. Help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 8.10.38
Browser: Safari

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello jazzman! 👋

    I'm sorry that you're running into trouble with the Safari extension on your iOS devices. We recently released a new update to 1Password for Safari on iOS where we're fixed an issue where you’d have to turn the extension off and on again. If you haven't updated yet then follow the steps in this guide:

    If you still have trouble using 1Password for Safari after updating to version 8.10.44 then please let me know.

    and my Mac won’t allow me to use Touch ID.

    Do you see an error message when you try to use Touch ID with 1Password on your Mac? Are you still able to unlock the Mac itself using Touch ID?

    -Dave

  • jazzman's avatar
    jazzman
    Frequent Contributor
    6 months ago

    Hi 1P_Dave

    It appears that everything is back to normal now. Thanks for touching base. You all do an outstanding job at keeping things running properly at 1Password.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    I'm happy that everything is working again. Thank you for the kind words, I'll share them with the team. 😊

    -Dave