Performance issue with 1Password on the Mac

System
System
edited September 20 in Mac
This discussion was created from comments split from: 1Password has become excessively slow in all regards..

Comments

  • JHirschi
    JHirschi
    Community Member
    edited September 19

    I have to agree. 1Password has become noticeably slow on my MacBook in recent memory, say the past 6 months. Running on M2 MacBook Air, macOS Sonoma 14.6.1, Safari Version 17.6, 1Password for Mac 8.10.44 (81044034). It is slow to open with Touch ID. It jitters when displaying items in the browser when invoked with ⌘\ . I also will take a look at Apple's new Password app for functionality and operability.

  • Dave_1P
    Dave_1P

    Hello @JHirschi! 👋

    I'm sorry that you're running into performance issue when using 1Password for Mac, that definitely isn't right. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • JHirschi
    JHirschi
    Community Member

    Support ticket ID is SKA-11551-261.

  • Dave_1P
    Dave_1P

    @JHirschi

    Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as they've finished reviewing the diagnostics report. Please continue the conversation there.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: SKA-11551-261

This discussion has been closed.