1password desktop windows app does not launch / open

pdome
pdome
Community Member
in Windows

I am re-opening a discussion that has been closed, since I am experiencing the same problem: since a few weeks, the desktop app in my Windows 11 environment (PC) launches sporadically, i.e. most of times it does not launch when clicking on its icon.
The only workaround that I found was to re-execute the installation file, which would result into the immediate launch of the app (ie the same way as double-clicking on its icon).

I don't have the same issue on my Mac environment.

Did anything change in a recent update?

1Password Version: 8.10.45.2
Extension Version: Not Provided
OS Version: windows 11 23H2
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @pdome! 👋

    I'm sorry that 1Password for Windows isn't launching correctly. So that I can better understand the situation, can you tell me the following:

    1. When 1Password fails to open, do you see an error message of any sort? Or does nothing happen?
    2. How are you opening 1Password? From an app icon in the taskbar? From the desktop? From inside of a browser?
    3. When 1Password fails to open, do you see the 1Password icon if you click here:

    image

    I look forward to hearing from you.

    -Dave

  • pdome
    pdome
    Community Member

    Hi Dave,

    Here are the responses to your questions, in order:

    1. no error message, nothing happens
    2. opening from an app icon in the task bar. I also tried from the Start menu (where all apps are) and the same happens.
    3. I will need to test this since today, it opened properly (which is becoming less and less). Today I can see the little icon in that section.
  • Dave_1P
    Dave_1P

    @pdome

    Thanks for answering those questions. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • pdome
    pdome
    Community Member

    Hi Dave, here is the Support ID number: TJV-56137-615

  • Dave_1P
    Dave_1P

    @pdome

    Thank you for posting the Support ID, one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

    -Dave

    ref: TJV-56137-615