Sync issues between iphone and cloud and desktop/laptops

queenofspades
queenofspades
Community Member
in Mac

Every new password I add I'm restarting 1password, apps, phones, etc....it's maddening. Why so difficult?

1Password Version: 8.10.44
Extension Version: Not Provided
OS Version: iOS 18
Browser: Firefox, Chrome & Safari

Comments

  • queenofspades
    queenofspades
    Community Member

    Sync sometimes is delayed for minutes or hours, no rhyme or reason. I'm pulling my hair out here!

  • Dave_1P
    Dave_1P
    edited October 1

    Hello @queenofspades! 👋

    I'm sorry that you're not seeing your new items or edits on other devices. So that I can better understand the situation, when you create a new item or edit an existing item then do you see the new changes:

    1. When opening the 1Password app on other devices?
    2. When using 1Password in the browser (the browser extension)?
    3. When you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    I look forward to hearing from you.

    -Dave

  • queenofspades
    queenofspades
    Community Member
    edited November 7

    Just updated to the latest and greatest version of 1Password on Mac: 1Password for Mac 8.10.50
    81050025, on PRODUCTION channel

    I looked this up and it's documented as an issue as far back as 2018, but that discussion is CLOSED.

    So has it been fixed and suddenly it's now a NEW recurrence of this issue? I'm genuinely confused and trying to resolve this as quickly as possible. Please advise!

    1Password Version: 8.10.50
    Extension Version: 8.10.50.25
    OS Version: Sonoma 14.5
    Browser: Chrome

  • queenofspades
    queenofspades
    Community Member
    edited November 7

    I'm having similar issues but do not have that offline button as shown....is this the main issue? I checked my Safari extension as well and NADA
    Safari Extension Version 8.10.50

    1Password Version: 8.10.50
    Extension Version: 8.10.50.25
    OS Version: Sonoma 14.5
    Browser: Chrome

  • Dave_1P
    Dave_1P

    @queenofspades

    I'm sorry that you're still not seeing the same items on all of your devices. Are you able to answer the questions that I asked back on October 1st, they'll help me to better understanding the situation and advise further. Here are the questions again, when you create a new item or edit an existing item using the 1Password app on your Mac then do you see the new changes:

    1. When opening the 1Password app on other devices?
    2. When using 1Password in the browser (the browser extension)?
    3. When you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    -Dave

  • queenofspades
    queenofspades
    Community Member

    I don’t always see it any of those places consistently. I’m primarily focused on how when I use my phone or I use an extension I don’t see it in the main app. I never checkyour website for that because that’s one more step that my ADHD brain just cannot remember is even an option so it’s a non-issue

  • Dave_1P
    Dave_1P

    @queenofspades

    Thanks for the reply. Do you usually make changes using the 1Password extension and then don't see those changes in the 1Password app? Or the other way around? Or both?

    How often does the issue occur? Does it occur every day?

    -Dave

  • queenofspades
    queenofspades
    Community Member

    Both and it basically occurs each time I do this. Most recently today when I created a new account and password within the browser app, then went to look it up in the standalone app. it wasn't there. So I circled back to my iphone app and it wasn't there either. An hour later it had been updated but I wasn't on this task anymore....so I punted it til I get back to this issue....but it's frustrating as hell when I'm trying to accomplish a given task and then am distracted into a problem solving/easter egg hunt for the data I just entered minutes before....to enable myself to function more smoothly! It's made me more frustrated, less efficient, etc.
    I am tempted to just recreate a spreadsheet flat file.....honestly. Feels like all these tools have gotten less handy and more high maintenance when they are supposed to HELP not add to the burden.

  • Dave_1P
    Dave_1P

    @queenofspades

    I'm sorry for the frustration. The next time that you update or create a login using the browser extension and you don't see that login in the apps, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148484/sync-issues-between-iphone-and-cloud-and-desktop-laptops
    • Your forum username: queenofspades

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave