1Password for iOS Safari Add-On broken

hobbes444
hobbes444
Community Member
in iOS

“Oops something sent wrong while loading”

This is what I see when I tap “1Password” under the safari add-ons (under the menu that opens when tapping left of the address bar in my case)

I’m not sure when it started but I think it was working fine on iOS 18.0.0.

Specificities of my setup:

  • lockdown mode
  • Both enterprise and personal accounts in 1Password

1Password Version: 8.10.46
Extension Version: Not Provided
OS Version: iOS 18.0.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P
    edited October 4

    Hello @hobbes444! 👋

    1Password for Safari isn't supported when using Lockdown Mode. Lockdown Mode disables certain features of the Safari browser that 1Password's extension requires in order to function.

    To use 1Password in Safari you'll need to turn off lockdown mode. Alternatively, if you'd like to keep Lockdown Mode enabled, you can use Password AutoFill to save and fill your login information from 1Password into Safari: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

    Let me know if you have any questions.

    -Dave

  • hobbes444
    hobbes444
    Community Member

    Thanks @Dave_1P

    As a suggestion, if it's technically feasible for the add-on to detect lockdown, it would be good to have a more specific warning. For example „This add-on cannot work in lockdown mode, use iOS autofill, clear here for more details.“

  • Dave_1P
    Dave_1P
    edited October 7

    @hobbes444

    Thank you for the suggestion! I've shared it with the appropriate team internally. 🙂

    -Dave

    ref: PB-43125984