Saving of Passkeys Not Available on MacOS Sequoia 15.0.1
New MacOS update to Sequoia 15.0.1 has added Apple Password app to the computer and 1Password is not able to be set as default for passkeys and new items to be sent to. I have troubleshooted this with Apple Support and opened an Apple Support ticket. Additionally, part of the trouble shooting performed was uninstalling and reinstalling the 1Password application and additionally attempting to use 1Password 7 available in the Apple App Store.
1Password for Mac 8.10.46 (81046026)
1Password Version: 8.10.46 (81046026)
Extension Version: N/A
OS Version: MacOS Sequoia 15.0.1
Browser: N/A
Comments
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Hello @tyrannosoares! 👋
Thank you for reaching out! 1Password doesn't use the "Autofill & Passwords" feature in macOS System Settings so you won't see it listed there. Instead you can fill and save logins using either 1Password in the browser (our browser extension) or using Universal Autofill:
If you don't see 1Password in Safari then try the steps in this article: If you don't see the 1Password icon in your browser's toolbar
Let me know if that doesn't work. 🙂
-Dave
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I am having the same problem... We get the following error from 1Password and it simultaenously prompts us to choose how to manage passkeys...
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I'm sorry that you're seeing an error message when you try to save a passkey. Make sure that the built-in passkey manager is completely turned off:
- Click on the Apple icon in the menu bar.
- Click System Settings.
- Click General, and then AutoFill & Passwords.
- Turn off "AutoFill Passwords and Passkeys".
Then in your browser, make sure that 1Password is the default password manager:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Make sure that "Make 1Password the default password manager in this browser" is turned on.
Then try to save a passkey again. If you see the same error message then which browser are you using?
-Dave
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@Dave_1P I take it from the responses on this specific issue on MacOS, 1Password has no plans to eventually integrate into the OS using the API has in place in an update down the road?
I just recently started using 1Password prior to Apple's introduction of the Passwords app and this is quite an elegant setup as it is preferable to be able to integrate within the entire OS as opposed on a per browser basis as you are suggesting in the response above. There are apps that require you to sign into their systems and this is not triggering in the said field often especially when there is a 2FA code or passkey.
I would like to know if there are plans to address this down the road and integrate as I will make my decision at the time of renewal if I want to continue with 1Password or move over to the Passwords app that Apple is providing now.
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Thanks for reaching out. 1Password doesn't use the macOS AutoFill system and instead you can fill your logins (including 2FA one-time password) in any browser or Mac app by using Universal Autofill:
What specific apps (non-browser) on your Mac currently require a passkey to sign in? I can pass along your feedback and request to the team as a feature request. 🙂
-Dave
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Hey Dave,
The Discord mac app, when setup with a passkey, requires this functionality.
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Thank you, I've shared that with the team.
For the time being, you can sign into the Discord app using your password or, if you'd like to use a passkey saved in 1Password, you can choose the QR code option when signing into Discord and scan the QR code with the camera app on your mobile device to sign in using your saved passkey in 1Password.
-Dave
ref: PB-43649417
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Thanks, Dave, I assumed that would work, but a full integration would be preferred.
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I am having this same problem. Only for certain sites when I try to create a passkey it will present the error and only allow the native Passwords option despite it being turned off. Other websites work fine.
I have ensured I turned off "AutoFill Passwords and Passkeys" in MacOS system settings. I made sure that "Make 1Password the default password manager in this browser" is turned on.
Is there anything else I can provide to help troubleshoot?
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I'm sorry that you're seeing a system prompt when you try to save a password in 1Password. So that I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/comment/721597/#Comment_721597 - Your forum username:
rwalters63 - The address of the website where you're running into the issue.
- A screenshot of what you see on your screen.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Cutting into this thread a bit, as it seems to confirm one of my biggest frustrations (partially because it doesn't seem well documented). For website passkeys, is Touch/FaceID really not supported, only the QR codes? I really hate having to dig up my phone for this, especially for a site I might be logging into multiple times a day. My work has gone passwordless and I've moved my passkey to Apple Passwords, as it was just too annoying to use 1P for this. I've hesitated from enabling passkeys on other sites until I either figure this out with 1P or 1P supports this. Am I missing something or if not, is this a priority feature?
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I'm sorry that you're running into trouble with passkeys. For websites, you can use 1Password in the browser to save and sign in with passkeys rather than scanning a QR code using your phone:
- Install 1Password in the browser: Download 1Password for Your Browser
- Save and sign in with passkeys in your browser
If you run into an issue then can you tell me if you're trying to save or sign in with a passkey, which browser you're using, and which website that you ran into the issue on?
-Dave
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Hi Dave,
I'm trying to sign in with a passkey on Safari on Mac 15.1.1 and 1P on Mac 8.10.54, and I am using the 1P Safari extension as well. The two sites I've tried with passkeys are PayPal and Google and both kept popping up a QR code during site login. I can sometimes close the QR popup and continue logging in, but it's usually a struggle with the QR constantly popping up and/or the 1P passkey button never works.0 -
Thank you for the response. Do you already have a passkey saved in 1Password for those websites? You mentioned earlier that you have passkeys saved in another password manager. If 1Password doesn't have any passkeys saved for a website then it will fallback to the system prompt so that you can use another password manager or a security key.
If you do have passkeys saved for those websites in 1Password then can you check the following:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Click Autofill & save.
- Make sure that "Offer to save and sign in with passkeys" is turned on.
I look forward to hearing from you.
-Dave
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I don't have a passkey for those specific sites in iCloud, only 1P. I do have my work in iCloud, but not 1P. I also doublechecked those settings and everything is pretty much enabled. I don't generally have issues autofilling "regular" 2-factor on PayPal or Google or regular passwords on most other sites.
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Thanks for checking that setting. So that I can investigate this further, I'd like to ask you to reproduce the issue one more time and I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/comment/721998/#Comment_721998 - Your forum username:
wutsmypass
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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support ticket ID is CFY-52252-689.
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Thank you for posting the Support ID, I see that my colleague has reviewed your diagnostics report and sent you a reply via email. Please continue the conversation there.
-Dave
ref: CFY-52252-689
ref: dev/core/core#318880 -
Having the same issue. This just does not work in Sequoia. I've disabled "AutoFill Passwords and Passkeys" in System Settings, I've made 1password the default password manager for 2 different browsers, and I get this every single time:
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Same issue for me0 -
Can we get an update on this? I have a similar issue in 15.2 on two separate Macs. I cannot fill passkeys. I opened another discussion.
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@vanik, @mdvzo, Thank you for reaching out. I'm sorry for the trouble.
I recommend sending an email to support+forum@1Password.com so that our support team can help you. With your email, please include your forum username, a diagnostics report from the 1Password extension after you've recreated the issue and the forum URL:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
-Evon
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I sent the email from my Yahoo account with all the requested info, but I never received an automated response from BitBot, even though I checked my Junk Folder. I used my Gmail account:
RDB-53129-556
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