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zeror's avatar
zeror
New Contributor
5 months ago

Unable to launch nor uninstall 1Password

I just installed 1Password from the Windows app store on a fresh install of Windows 11 24H2. It worked for a while, but after about a day, I find myself unable to either launch the app nor uninstall it from the Settings app.

  1. If I click uninstall, nothing happens at all.

  2. Same goes if I double click the app, nothing happens. I notice in Task Manager that 3 processes for 1Password.exe quickly launches and then disappears.

  3. I downloaded a new installer from the website, and when I try to run it, a progress bar appears and then quickly disappears.

  4. I already tried deleting the 1P folder in Local App Data

  5. The browser extensions still work fine.

Any thoughts? I really don't want to have to reinstall Win 11 just to get one app working. Thanks


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    zeror ā€“ Looks like we've replied to you in that email, so I'll close this thread and we can continue the conversation with you there. :)

  • zeror's avatar
    zeror
    New Contributor

    I emailed them, and got this: BGC-69339-984.

    Hope to hear from your team

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Hi there zeror

    It sounds like it'll be better to get help from us at 1Password directly in this case. Send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey

  • zeror's avatar
    zeror
    New Contributor

    Anyone?.... it's very annoying. I'd really rather not have to reformat & start over