Why can't I enable Touch ID?

jdominici
jdominici
Community Member
in Mac

I am running 1Password on a 16" 2023 M2 MacBook Pro and I am unable to activate Touch ID in the 1Password settings. The check box is grayed out. I have Touch ID enabled on the Mac itself, but there seems to be no way to activate it in 1Password. What am I missing? Thank you for your help.

1Password Version: 1Password for Mac 8.10.48 (81048025)
Extension Version: 8.10.46.26
OS Version: Sonoma 14.7
Browser: Firefox

Comments

  • GreyM1P
    GreyM1P

    Hi there @jdominici

    If you've already tried the steps shown in "Get help" section of the article below, it'll be best to contact us by email so that we can look into this further with you.

    ☞ Use Touch ID to unlock 1Password on your Mac # Get help

    Try that, and if issues persist, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey