1password lagging on launch

tobemanu
tobemanu
Community Member
in Windows

Hi, 1password is lagging on launch and after typing the PW to start
Win11; 1Password for Windows 8.10.48
I´m using 1PW since it started... did not experience this before

Comments

  • Dave_1P
    Dave_1P

    Hello @tobemanu! 👋

    I'm sorry that you're seeing performance issues with 1Password on your Windows PC. So that I can better understand the situation can you tell me the following:

    1. Is the 1Password app slow to open? Or does it react slowly when you type in your password or click something in the app?
    2. Are you seeing the same issue with other apps on your Windows PC?
    3. Do you see the same issue when you boot into Safe Mode: Windows startup settings - Microsoft Support

    I look forward to hearing from you.

    -Dave

  • tobemanu
    tobemanu
    Community Member
    1. Yes app is slow to open
    2. no
    3. also slow to open in safe mode
  • tobemanu
    tobemanu
    Community Member
    1. after a lagging start it first opens a window (white) and no input field. Then it takes minutes to show up the input field (for main pw) after typing the pw it takes apprx. 2 minutes to open.
  • Dave_1P
    Dave_1P
    edited October 29

    @tobemanu

    Thank you for answering those questions. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148819/1password-lagging-on-launch
    • Your forum username: tobemanu

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave