Unable to export 1PUX: "Check your internet connection and try again"
I can't export to the `1PUX file. It grinds for a while then it fails every time:"Check your internet connection and try again." My internet is fine (obviously Im here on the forum and posting this)
1Password Version: 8.10.48
Extension Version: Not Provided
OS Version: 15.1
Browser: Safari
Comments
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Hello @ravedog! 👋
I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:
- Click the Apple menu and then click System Settings.
- Choose the Privacy & Security tab and choose Full Disk Access.
- Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
- Choose Quit & Reopen when prompted.
- Try exporting again.
If you still see the same message then let me know.
-Dave
ref: dev/core/core#32840
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did all that. same error
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I'm sorry that you're still seeing the same error. Make sure that any firewalls or other security software or VPNs aren't blocking the following: 1Password ports and domains
If you're not blocking any of those ports and domains then, so that I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/148839/cant-export-to-1pux-on-mac#latest - Your forum username:
ravedog
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
0 - A link to this thread:
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i sent you the diagnostic logs
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