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xraydoug's avatar
xraydoug
New Contributor
4 months ago

Cannot export data - internet error

I am trying to export my 1Password data. However, I am consistently getting "Export Failed. Check your internet connection and try again." My internet connection is working fine. I have tried it both with and without VPN enabled. I have tried on two different networks. What is causing this error and how can I get past it?

1Password Version: 8.10.48
Extension Version: 8.10.48.25
OS Version: macOS 15.0.1
Browser: Safari, Firefox

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    xraydoug

    Thank you for sending in the diagnostics report. One of my colleagues will send you a response soon via email.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: MLC-25623-379

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    xraydoug

    I'm sorry that the steps didn't fix the issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • xraydoug's avatar
    xraydoug
    New Contributor
    4 months ago

    Sorry, but that did not fix the problem. Sadness ensued...

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello xraydoug! 👋

    I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:

    1. Click the  Apple menu and then click System Settings.
    2. Choose the Privacy & Security tab and choose Full Disk Access.
    3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
    4. Choose Quit & Reopen when prompted.
    5. Try exporting again.

    If you still see the same message then let me know.

    -Dave

    ref: dev/core/core#32840