Cannot export data - internet error

xraydoug
xraydoug
Community Member
edited October 30 in Mac

I am trying to export my 1Password data. However, I am consistently getting "Export Failed. Check your internet connection and try again." My internet connection is working fine. I have tried it both with and without VPN enabled. I have tried on two different networks. What is causing this error and how can I get past it?

1Password Version: 8.10.48
Extension Version: 8.10.48.25
OS Version: macOS 15.0.1
Browser: Safari, Firefox

Comments

  • Dave_1P
    Dave_1P

    Hello @xraydoug! 👋

    I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:

    1. Click the  Apple menu and then click System Settings.
    2. Choose the Privacy & Security tab and choose Full Disk Access.
    3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
    4. Choose Quit & Reopen when prompted.
    5. Try exporting again.

    If you still see the same message then let me know.

    -Dave

    ref: dev/core/core#32840

  • xraydoug
    xraydoug
    Community Member

    Sorry, but that did not fix the problem. Sadness ensued...

  • Dave_1P
    Dave_1P

    @xraydoug

    I'm sorry that the steps didn't fix the issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148847/cannot-export-data-internet-error
    • Your forum username: xraydoug

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • xraydoug
    xraydoug
    Community Member

    Completed. Support ticket ID is MLC-25623-379

  • Dave_1P
    Dave_1P

    @xraydoug

    Thank you for sending in the diagnostics report. One of my colleagues will send you a response soon via email.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: MLC-25623-379

This discussion has been closed.