IP keeps locking

Andrew42
Andrew42
Community Member
edited November 18 in Windows

I have two different instances of 1P locking.

  1. I open 1P. My security settings are to ask for my Password once per week. Lock if system is idle for 1 Day. Do not lock when computer locks is un checked. Allow 1P to prevent your computer going to sleep is checked. Despite all these 1P requires me to unlock it several times a day. It fullasks for my Windows PIN occasionally but most times it requires the full password. I should add that I am retired, live at home and nobody ever uses my computer, except me. My wife has her own.

  2. The second instance is as follows. I unlock 1P on the desktop. I try to log in to a site and 1P in the browser locks and I have to enter my full password once again. This issue is sporadic.

  3. All thought, advice welcome.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @Andrew42! 👋

    I'm sorry that you're being prompted for your account password more often than expected. Even if you set "Confirm my account password" to "Never", you might still be asked for your account password in certain cases such as:

    • If your face or fingerprint isn’t recognized, or there was an error on your companion device.
    • If you’re trying to change your account password.
    • If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.

    Can you tell me if you might have run into one of these cases?

    The second instance is as follows. I unlock 1P on the desktop. I try to log in to a site and 1P in the browser locks and I have to enter my full password once again. This issue is sporadic.

    The next time that this issue occurs, right-click on the 1Password icon in your browser's toolbar and click Settings. Then can you tell me if you see Integration status: Connected 🟢 or do you see an error message with a different coloured circle?

    -Dave

  • Andrew42
    Andrew42
    Community Member

    @Dave-1P. Thank you for your help. I have been into Settings on the browser and have found two things:

    1. Integration Status: Communication problem with a yellow circle.
    2. If I look in Security, I find a statement that reads: "You have not integrated this browser with the 1Password desktop app. It continues with the statement that because of this IP will always lock when you quit this browser.

    This seem likely to be a cause of my problems. My question is: what do I do about it? I have tried to google how to integrate the browser with 1P desktop but can find no help because I have been into the General section and the integration button is set to integrate.
    Please set me right!

  • Andrew42
    Andrew42
    Community Member

    Today I removed the extension from the browser and reinstalled it. No difference at all. All the comments in my previous message are still valid.

  • Dave_1P
    Dave_1P
    edited November 18

    @Andrew42

    Thank you for that information. Can you try the following:

    1. Open and unlock the 1Password for Windows desktop app.
    2. Click your account or collection at the top of the sidebar and click Settings.
    3. Click Browser.
    4. Make sure that "Connect with 1Password in the browser" is on.

    Then in the browser:

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Turn "Integrate this extension with the 1Password desktop app" off.
    4. Turn "Integrate this extension with the 1Password desktop app" back on.

    If that still doesn't work and you still see the yellow circle then I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/149013/ip-keeps-locking#latest
    • Your forum username: Andrew42

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • Andrew42
    Andrew42
    Community Member

    "Dave-1P

    I have done all that you asked. It made no difference so I have sent the diagnostic report as you suggested.

    The support ticket ID is YYN-43239-185

    Please ignore support ticket ZES-39584-249. I forgot to attach the diagnostic report!!

  • Dave_1P
    Dave_1P

    @Andrew42

    Thank you for posting the Support ID, one of my colleagues will reach out to you soon.

    Since we have a communications channel open via email, I'll close this thread.

    -Dave

    ref: YYN-43239-185

This discussion has been closed.