Activating Touch ID

astandre
astandre
Community Member
edited December 3 in Mac

I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1Password I go to Settings>Security. Touch ID is grayed out and will not allow me to check it.
How can I activate Touch ID for 1PASSWORD so I can use touchID to sign into 1Password.
Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @astandre

    Make sure that macOS is up to date: ☞ Update macOS on Mac - Apple Support

    Sometimes that can cause problems if there's an update pending.

    If you're still not getting anywhere with that, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

  • astandre
    astandre
    Community Member

    I have made some progress and am testing various scenarios to open 1password with touch ID

    Can 1Password safari extension also be opened with touch ID?

  • Dave_1P
    Dave_1P

    @astandre

    Thanks for the reply. I see that my colleagues are working with you over email, please continue the conversation there.

    To prevent having the same conversation in two places at once, I'll close this thread.

    -Dave

    ref: KNP-82971-935

This discussion has been closed.