Activating Touch ID

astandre
astandre
Community Member
in Mac

I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1Password I go to Settings>Security. Touch ID is grayed out and will not allow me to check it.
How can I activate Touch ID for 1PASSWORD so I can use touchID to sign into 1Password.
Thanks

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Comments

  • GreyM1P
    GreyM1P

    Hi there @astandre

    Make sure that macOS is up to date: ☞ Update macOS on Mac - Apple Support

    Sometimes that can cause problems if there's an update pending.

    If you're still not getting anywhere with that, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey