Forum Discussion

dawncoyote's avatar
dawncoyote
Occasional Contributor
9 months ago

Unlock Touch ID grayed out

Mac Mini M4, Sequoia 15.1.1, 1Password 8.10.54. I use Touch ID to unlock my computer. In 1Password:Settings:Security the "Touch ID" checkbox is grayed out and doesn't allow selection.
What am I missing?

1Password Version: 8.10.54
Extension Version: 8.10.55.2
OS Version: macOS 15.1.1
Browser: Chrome

macos

5 Replies

  • dawncoyote's avatar
    dawncoyote
    Occasional Contributor
    9 months ago

    Shout out to Trevor in support.

    I reset the 1Password app and all is good.

  • dawncoyote's avatar
    dawncoyote
    Occasional Contributor
    9 months ago

    Got another message from BitBot:
    support ticket ID is IGA-62217-629
    I suspect the diagnostic actually got sent twice.

  • dawncoyote's avatar
    dawncoyote
    Occasional Contributor
    9 months ago

    support ticket ID is YFA-12197-989
    I had an issue sending the report. The iCloud mail server wouldn't send it as the file is about 120 MB, and they have a 25MB limit. Took me a few minutes to sort that out.
    Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Hello dawncoyote! 👋

    I'm sorry that you're unable to turn on Touch ID unlock for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave