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Forum Discussion
Unlock Touch ID grayed out
Mac Mini M4, Sequoia 15.1.1, 1Password 8.10.54. I use Touch ID to unlock my computer. In 1Password:Settings:Security the "Touch ID" checkbox is grayed out and doesn't allow selection.
What am I mis...
1P_Dave
Moderator
ModeratorHello dawncoyote! 👋
I'm sorry that you're unable to turn on Touch ID unlock for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/149308/unlock-touch-id-grayed-out#latest
- Your forum username:
dawncoyote - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
