The extension on Safari stays locked even when the app is unlocked.

vidario
vidario
Community Member
in 1Password in the Browser

Hi, the 1Password extension on Safari remains locked even if the app is unlocked, and I always have to click on the icon to unlock it (the connection between the app and the extension is regularly active). What can I check?

1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: Sequoia 15.2
Browser: Safari 18.2 (20620.1.16.11.8)

Comments

  • EvonG1P
    EvonG1P

    Hello, @vidario. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.

    First, I recommend checking the steps in this support article: If the 1Password browser extension doesn't unlock when you unlock the 1Password app. If you are still experiencing issues, can you check if the problem occurs in other browsers?

    -Evon

  • vidario
    vidario
    Community Member

    Hi, the other browsers (Chrome and Firefox) work correctly. It seemed to me that I had seen other reports similar to mine, but I couldn't figure out if it was a known issue or random behavior.

  • vidario
    vidario
    Community Member

    I recorded a short video highlighting the issue and the different behavior between Firefox and Safari.
    https://vimeo.com/1041513116?share=copy#t=0
    I hope it can be helpful.

  • kevin.li
    kevin.li

    Hi @vidario,

    Thanks for showing the misbehavior in a recording.

    From your recording, the good news is that the connect status between 1Password for Safari and the 1Password desktop app is still working.

    However, I can confirm that there's a known issue where the 1Password for Safari extension doesn't always reflect its unlocked state when integrated with the 1Password desktop app until you attempt to use the extension, which means it requires an extra click on the 1Password for Safari icon to reflect the corresponding lock status from the desktop app. I've added your details to our internal report to help our developers assess a possible improvement in a future update of 1Password.

    I'm sorry about the inconvenience and confusion it caused.

    Let me know if you have any other questions.

    -Kevin

    ref: dev/core/core#33319