Trouble signing in when one account has SSO and one has biometrics
We recently switched from LastPass to 1Password at work. I have been using 1Password personally for a few years, so I simply added the account to the few devices that benefit from both accounts coexisting (iPhone, iPad, both running iOS 18.3). The work account enforces a SSO through Google which seems to cause a hang up in the sign-in process for autofill when I have biometric sign-in enabled for my personal account. The sign-in interface will unlock my personal account, the 1Password lock icon will turn about 45 degrees, and then seemingly it attempts to use biometrics for the work account as well. Instead of failing and requiring the Google sign-in, the interface locks up, graying out the Google SSO option but not allowing me into the personal account either, and requiring me to open the full app and copy-paste log in credentials.
Any help or workaround would be appreciated!
1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: iOS 18.3, iPadOS 18.3
Browser: Not Provided
Comments
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Hello @bradisbrad! 👋
I'm sorry that you're unable to unlock 1Password for iOS after adding your work account. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/149575/trouble-signing-in-when-one-account-has-sso-and-one-has-biometrics#latest
- Your forum username:
bradisbrad - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#33791
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