Chrome looses the 1Password button

Polarpro
Polarpro
Community Member
in Mac

Hello,

For a few days now, Chrome looses the 1Password button next to where you can type in the URL. It happens usually after my Mac switches to sleep mode; when waking it up again, the button is gone. Closing Chrome completely and starting it again makes the button appear again. Using Chrome 30.0.1599.101 and Mac 10.8.5.

Mike

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @Polarpro,

    I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    I'm sorry to hear that you're having trouble with the Chrome extension disappearing. I'll admit, I haven't seen that one before! Could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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