1P not working in Safari

mattwolfmatt

I've been using 1Password for over a year on Mac and iOS, I love it. About a week ago, the autologin stopped working in Safari on certain sites only. It still works in some, but not others. Generally, the more secure ones aren't working (banks, AgileBits, etc). I've tried uninstalling and reinstalling the extensions, still the same problem.

I'm using Safari 7.0 and 1Password 4.0.9.

Everything works fine in Chrome and Firefox.

Any ideas?

Thank you!

mattwolfmatt

Turning off animation worked. Strange. Is there a fix in the works? It appears a lot of things were left unfixed and unfinished in a rush to get the product to market before the FREE competition was released (Apple's iCloud Keychain).

Megan

Hi @mattwolfmatt

I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

I'm glad to hear you were able to solve the filling problem by disabling the animation. We have been seeing a bit more of this than we would like in 1Password 4, and our tech gurus are currently looking into why this is happening. If you remember, would you mind sending along some of the certain websites that were being difficult? It would be much appreciated :)

mattwolfmatt

As I recall, they weren't working on Chase, Amex, Agilebits, and my school's attendance-taking website (I'm a teacher). It worked on Facebook.

Megan

Hi @mattwolfmatt,

Thanks so much for providing those sites for us. If you notice this issue again, keep us informed - although I'm hoping that the 'Animate form filling' solves it for you. :) We'll do our best to have a proper fix available as soon as possible!

bkidd

Hi,
My Web Browser (Safari) on OS X 10.9 stopped filling in forms. The issue is a code signature problem. How do I resolve this?

Megan

Hi @bkidd,

I'm sorry to hear that you're having trouble with Safari right now. Could you please send us a Diagnostics Report?

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!

bkidd

Hi Megan,

I've sent the diagnostic report to the agilebits support team and eagerly await a response.

Thanks!

sjk

Hi, @bkidd.

I've emailed you a reply with a few suggestions (e.g. Configuring Sophos) after checking the report you sent so let's continue further followup there. :)