1Password 4 can't be opened because it wasn't download from the Mac App Store [Gatekeeper issue]

boom

Just imported all my apps, docs, life history etc onto new Mavericks iMac. 1PW4.0.9 tells me there is an update available but this won't validate. When I download 4.1.1 direct from website and try to run I get the "can't be opened....." message. I didn't download or purchase from the Mac App Store. How can I get around this irritating message and actually install the update?

boom

OK, just worked it out - security prefs!
:)

MartyS

Awesome, @boom! Mac sandbox rules and GateKeeper…, um, "rules!" ;)

sjk

Glad you figured it out, @boom.

It's similar this issue with the 1P4 updater:

Validation Failed on upgrade? [confirmed, Gatekeeper issue]

lock

Hi guys, I was directed here from your Twitter account. I've the same issue, can't validate the automatic update.
Now I'm going to download it manually but, just for reference, I downloaded the report tool, and it seems I can't run it as it says "cannot start because 1P wasn't purchased from the Mac App Store". I've bought it directly on your website. Any other version of the tool?
Thanks.

lock

Update: also the 4.1.1 update (the one on website and the link here) don't start. Same message: "not purchased in Mac App Store".
What can I do?

lock

Last update: All Mavericks fault! :)

It was enough to check this option in OS X security preferences:

(sorry for italian localization, it's the one that allows Mac App Store and certified developers)

Now everything works, even the auto update. Darn Mavericks and its confusing alert messages. :)

sjk

Hi, @lock.

As you've discovered, Gatekeeper can interfere with updating and running the website version of 1Password 4.

Here are a couple related articles:

• OS X: About Gatekeeper
• Bypass Gatekeeper in OS X Mavericks with Security Preferences