1Password 4 for Mac and Beta Mini

NYoung
NYoung
Community Member
in Mac

Having problems getting the Beta Mini to go away! So when I edit or add to 1Password 4 for Mac then go to Safari and try to use any new logins the Beta Mini is the only thing I can access and off course the changes are not there or any new item I have added are not there!

I don't want to use the Beta version any more just the regular paid for software! I've tried reinstalling the extension and that doesn't work. When I close the mini and reopen it still wants to use the Beta Version.

Please advise. Thanks!

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @NYoung,

    I'm sorry to hear that you're having difficulty removing the Beta version. Please see this support article for instructions on how to get that extra mini out of your way.

    If you run into any snags, we're here to help!

  • NYoung
    NYoung
    Community Member

    Thank You!!!! :\">

  • NYoung
    NYoung
    Community Member

    Well I tried that 5 times and still the same! There are still two mini's running. Any suggestions?

  • Megan
    Megan
    1Password Alumni

    Hi @NYoung,

    I'm sorry to hear that you're still seeing that second Mini. Let's take a closer look at your system: could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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