Trouble moving from old mac with 1p3 to new mac with 1p4

mickJL

I'm setting up a new computer and of course I desperately need 1password (it knows more about me than my mother).

I've synced with dropbox and selected a keychain backed up today and logged in with my master password but no logins are appearing.

Am I missing something?

Megan

Hi @mickJL,

I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

Please see our guide here on Helping 1Password find existing data in Dropbox.

If you're still unable to get things sorted, please let me know and we'll investigate further.