Restore Not Working

JBA
JBA
Community Member
in Mac

Backed up my file then set up a new user account on my Mac and opened 1password 4 and set up a new vault then moved my backup file to the directory in the library. The restore window sees the backup, I click Restore and nothing happens. No error message. Very strange - please help.

Comments

  • sjk
    sjk
    1Password Alumni

    Hi, @JBA.

    I'm sorry you're having trouble restoring a 1Password backup to use with a new account.

    Which versions of 1P4 and OS X are you running? If you click Show Files in the Preferences… > Backup window and run FInder's File > Get Info on the file you'd like to restore do you at least have permission to read it? For example:

    Instead of copying a backup to the new account you could sync the 1P4 vault(s) in your original account with Folder Sync or Dropbox Sync, then sync with the keychain(s) with 1P4 in your new account. That syncing could be temporary just for the purpose of a one-time 1P4 setup in the new account.

    Please let me know if there's anything else I can help you with to get this working. Thanks!

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